Recommendation: preserve brand bridge; sunset call in Phase 3 on customer signal.
Recommendation: baseline against deal model; honest re-baseline if needed.
Recommendation: inventoried wk 2; closed within 60 days.
Recommendation: unified Suite SKU as default; bundle pricing for legacy buyers.
Recommendation: matrix with named London-based people lead per workstream.
Recommendation: 30–40% in 2A–2B; reducing in 2C; full release in Phase 3.
Charter, governance, workstreams, RACI, risk register, communications plan. The baseline contract.
Revenue, cost, and capability synergies tagged to workstream owners. Monthly attribution review with Finance.
The 12 most consequential decisions, mapped to CEO / CFO / CRO / CPO / CHRO / CIO / GC / IMO Lead.
Live in Notion. New risks added by any workstream lead; reviewed in IMO weekly. Top-5 to Steering monthly.
5–7 slides: synergy progress, risk top-5, decisions required, milestone status, customer NPS.
Every decision made by IMO and Steering, with date, owner, rationale, and reversibility.
Every customer-facing cutover (billing, support, contract migration, login) with timed comms.
Audience cadence (employees, top-50 customers, long tail, partners, analysts, PE) plus crisis runbook.
~10-person named roster with retention agreements. Restricted access. Monthly check-ins through month 12.
Where HotStacks EU data resides post-integration. Binding for all workstreams once issued.
Customer-by-customer migration status in CRM. Single source for unified-terms progress.
Inventory of items handed over from Phase 1 — customer commitments, vendor TSAs, compliance items.
Tap a function to open its charter, KPI sheet, and pod calendar in Notion.
By end of Q2 2027, customers experience a single Duetti commercial relationship, employees operate from a unified stack, and synergy realization tracks within ±10% of the deal model.
Workstream leads make calls and document them. The IMO unblocks. The Steering Committee adjudicates only escalations.
If a decision benefits internal architecture but visibly degrades customer experience, default to preserving customer experience.
Phase 2 has too many decisions for consensus to work. Each has a named accountable owner per the RACI.
When deadlines slip, re-baseline transparently. PE sponsors lose confidence in silent slippage faster than in honest re-baselines.
A 25-year monthly P&L benchmarking dataset (500+ KPIs across 600+ markets) acquired to extend Duetti from revenue management to total profit management. Phase 1 protected the asset. Phase 2 has to land the synergies — three sources of value below.
RP-OS becomes the only platform connecting dynamic pricing decisions to the cost and margin context that determines whether they actually drive profit.
Duetti's 6,800 properties become a distribution channel for HotStacks benchmarking; HotStacks' owner / operator / investor relationships open a new channel for Duetti's products.
Real-time pricing and booking data combined with monthly P&L benchmarking creates a hard-to-replicate dataset for the AI and analytics products GrowthArc underwrote.
This hub is the SSOT, but it's not a substitute for talking to people. If you can't find what you need below, the IMO Lead is the catch-all.